![]() ![]() You can’t create tasks related to the specific email.īecause an Office 365 shared mailbox, at its core, is just a sharing mechanism.You can’t chat with teammates in the context of an email thread.You can’t coordinate with teammates on who should take care of an email.There you go! You can now use your shared mailbox.Īlthough shared mailboxes are a good idea in almost every department, Office 365’s version offers significant limitations, such as the lack of integrations with other apps and functionalities, but most importantly, flawed collaboration:.Put a checkmark next to the people you want to use this shared mailbox, and then select Save. It can be a group of people or individual users. Members are the people who will be able to view the incoming mail to this shared mailbox and the outgoing replies. Under Next steps, select Add members to this mailbox.On the Shared mailboxes page, select + Add a shared mailbox.In the Office 365 admin center, go to the Teams & Groups > Shared mailboxes page.Sign in with a global admin account or Exchange admin center.How to create a shared mailbox with Office 365Ĭreating a shared mailbox is relatively simple if you already have an Office 365 Outlook account. But is Microsoft Office 365 shared mailbox the perfect fit for you? Keep on reading, and you will find out. This can help your customer service as any team member can respond to inquiries faster.īy following shared mailbox best practices you can take benefit from these advantages. Is someone out of the office for the day? Other team members can still respond to messages for better responsiveness. With a shared mailbox, everyone can see the whole email message chain and threads, allowing clear transparency and no more chasing for information from coworkers while reducing the risk of missing an email or replying twice. ![]() You also have access to shared mailbox rules. Everyone who has access to this shared email account has a complete overview of the incoming emails and can monitor threads without forwarding them. One of the most significant benefits of a shared mailbox is its productivity among team members. Sharing emails from a shared mailbox address has many advantages, like: Better productivity To your teammates (mailbox members), it looks like one more folder in their Outlook navigation pane. Additionally, if you have automapping enabled in your business (by default), the shared mailbox will automatically appear in your user’s Outlook app after you restart Outlook.įinally, if you use Outlook for iOS or Outlook for Android, you can add or access a shared mailbox on the Outlook Mobile app. You can’t log into a shared mailbox directly using Outlook or Outlook Web App (OWA): you must first be granted permissions to the shared mailbox. Shared mailboxes are free and any user can have complete access to an unlimited number of shared mailboxes, but each shared inbox has a data storage limit of 50GB. It’s worth noting that the Office 365 shared mailbox can be accessed from the same login information, but invites will be sent through individual user email accounts. When adding collaborators, you can choose between the following mailbox permissions: full access, send as or send on behalf.Įveryone who has access to a Microsoft Outlook account can create, share, or be invited to a shared mailbox and can read, reply to, forward emails, and write new emails. The shared account needs to be created by an admin account that can then edit permissions through the account settings by inviting collaborators. Office 365 shared mailbox is Microsoft’s version of this delegation tool and is available for all users who have an Outlook mailbox email address. Simply put, shared mailboxes are email inboxes that multiple teammates or colleagues can access. In this article, you will learn everything you need to know about Office 365 shared mailboxes: what it means, how to use it, its benefits & how to connect it to your Missive account for added features. It’s certainly the case with Microsoft’s shared mailbox on Office 365. It’s become increasingly critical in the last few years, and many email service providers and third parties are now offering email collaboration tools or added features. Nowadays, more and more businesses rely on inter-department collaboration and communication. ![]()
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